![]() Have a frank, respectful discussion where both parties speak frankly about the details of an issue. Address uncomfortable situations head-on by getting right to the point. ![]() You and Your Team Series Difficult Conversationsīe direct. For every statement the other person makes, mirror back what they’ve said, to validate that you understand them correctly. Your genuine attention and neutrality encourage people to elaborate. Tell me about the challenges you’re facing.” Then listen. For example, if a team member has missed another deadline, approach them by asking neutral, supportive questions: “I see the project is behind schedule. Instead, focus on listening, reflecting, and observing. You don’t actually need to talk that much during a difficult conversation. And tough conversations rarely go as planned anyway. Although it might feel like useful preparation, ruminating over what to say can hijack your mind for the entire workday and sometimes even late into the night. People who shy away from conflict often spend a huge amount of time mentally rewording their thoughts. ![]() Respect the other person’s point of view, and expect them to respect yours.įocus on what you’re hearing, not what you’re saying. Even when the subject matter is difficult, conversations can remain mutually supportive. Genuine respect and vulnerability typically produce more of the same: mutual respect and shared vulnerability. Start from a place of curiosity and respect - for both yourself and the other person. Lean into the conversation with an open attitude and a genuine desire to learn. While it’s natural to want to be liked, that’s not always the most important thing. Conflict avoiders are often worried about their likability. It may not feel natural at first, especially if you dread discord, but you can learn to dive into these tough talks by reframing your thoughts.īegin from a place of curiosity and respect, and stop worrying about being liked. Avoiding or delaying a difficult conversation can hurt your relationships and create other negative outcomes.
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